Privacy Policy

Your privacy is a top priority at CareMove.us. This Privacy Policy explains how we collect, use, share, and protect your personal data and Protected Health Information (PHI) when you use our website (the “Site”) and our non-emergency medical transportation (NEMT) services.

By using CareMove.us, you consent to the data practices described in this policy.

1. Information We Collect to Serve You

To provide a safe and reliable medical transportation service, we need to collect certain information. We have grouped this into clear categories for your understanding.

1.1. Personal & Contact Information

This is the basic information we need to create your account and manage your bookings:

Full Name
Email Address
Phone Number
Physical Address (for billing and user accounts)

1.2. Protected Health Information (PHI) for Your Transport

To ensure your transport is safe and appropriate, we collect necessary health-related details, which are treated as PHI:

Pickup and Drop-off Locations (e.g., home to a specific clinic)
Medical Appointment Dates and Times
Mobility Needs (e.g., wheelchair user, walker assistance, ambulatory)
Other necessary details you provide for a safe transport

1.3. Financial and Technical Data

Payment Information: Credit card details and billing addresses are collected and processed by our secure, third-party payment processors. We do not store your full credit card number on our servers.
Usage Data: We may automatically collect technical information like your IP address, browser type, and how you interact with our Site to help us improve user experience.

2. How We Use Your Data to Provide Medical Transportation

We use your information strictly for the purpose of providing and improving our NEMT services.

To Schedule and Dispatch Your Ride: Your name, location, and mobility needs are used to book your trip with a suitable transportation provider.
To Communicate With You: We send booking confirmations, reminders, and updates about your scheduled transport.
To Process Payments: Your financial information is used to bill for the services you book.
To Improve Our Platform: We analyze usage data to enhance our website’s functionality and make booking NEMT services easier for you.
For Legal and Safety Compliance: We may use information to comply with legal obligations and ensure the safety of our passengers and drivers.

3. Sharing Information with Your Transportation Provider & Others

We do not sell your personal information. We only share it with trusted partners when necessary to perform our service.

Transportation Providers: We share essential trip details (your name, pickup/drop-off info, and mobility needs) with the driver assigned to your trip. They are contractually obligated to protect your information.
Payment Processors: We share payment information with secure payment gateways to process your transaction.
Legal Obligations: We may disclose your information if required by law, such as in response to a court order or subpoena.
Business Associates: Any third-party service provider that handles PHI on our behalf is required to sign a Business Associate Agreement (BAA), which contractually obligates them to maintain HIPAA-compliant privacy and security standards.

4. Our Commitment to Data Security and HIPAA Compliance

Protecting your patient data is fundamental to our business.

4.1. Security Measures

We implement strong security measures to protect your information, including:

Encryption: Using Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our Site.
Access Controls: Limiting internal access to personal data and PHI to authorized personnel who need it to perform their job.
Secure Servers: Storing your information in secure, controlled environments.

4.2. HIPAA Compliance

CareMove.us is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We treat all PHI with the highest level of confidentiality and have implemented administrative, physical, and technical safeguards to protect it.

5. Your Rights and Choices Regarding Your Data

You have control over your personal information.

Access and Update: You can log into your account at any time to review and update your contact and personal information.
Cookies: You can set your browser to refuse cookies, but this may limit your ability to use some features of our Site.
Deletion: You may request the deletion of your account and personal data, subject to our legal and data retention obligations. Please contact us directly for such requests.

6. Policy on Children’s Privacy

Our medical transport service is not intended for use by individuals under the age of 18 without the consent and supervision of a parent or guardian. We do not knowingly collect personal information from children under 13.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date.” We encourage you to review this policy periodically.

8. Contact Us About Your Privacy

If you have any questions or concerns about this Privacy Policy or our data-handling practices, please get in touch with us.

Email: info@caremove.us

Phone: 800-293-9046